Shipping policy
Order Processing & Dispatch
We process and ship out all paid orders within 1–4 business days after payment confirmation, streamlining order preparation to minimize waiting time and ensure customers receive their fresh seafood items promptly.
International Shipping & Delivery Time
Our standard international shipping typically takes 7–14 days to reach most global destinations. Delivery times are estimated and may fluctuate depending on regional locations and local customs clearance progress. You can choose the rush shipping option at checkout if you require faster expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your actual order weight and shipping destination. The precise shipping cost will be clearly displayed on the checkout page prior to payment, with absolutely no hidden fees or additional surcharges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes assessed and regulated by local customs authorities. All relevant charges are the sole responsibility of the delivery recipient. We recommend reviewing your local import policies before placing an order to avoid unexpected expenses.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials tailored for seafood products, effectively preventing damage and leakage while preserving optimal freshness throughout transit. For high-value orders, optional shipping insurance is available at checkout for enhanced shipment protection and peace of mind.
Delivery Inspection & After-Sales Service
Please thoroughly inspect the outer packaging upon parcel arrival. If you discover any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the delivery, and contact our support team immediately.
If any product defects are identified after signing for the parcel, please notify our customer support within 48 hours. We will conduct a formal verification and arrange suitable return, exchange or other proper after-sales solutions.
Customer Support
If you have any questions regarding shipping arrangements, customs procedures or delivery status, our professional support team is always available to assist you. Feel free to reach out anytime for prompt guidance via email: service@arhahub.shop or phone: +64 22 103 9482.
Thank you for choosing ARCHIE HAVERSHAM! We continuously optimize our logistics system to deliver a faster, safer and worry-free shopping experience for all customers.